Shipping policy

Shipping Policy

Thank you for visiting and shopping at KowaGamingStudio. Below you'll find all the details regarding our shipping policies. We want to ensure that your shopping experience with us is as smooth and hassle-free as possible.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays). You will receive a tracking number once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout and depend on the destination and the weight of your order. We offer several shipping methods to ensure that you get your products as quickly as possible.

Standard Shipping:

• Estimated delivery: 5-7 business days
  

International Shipping:

• Estimated delivery: 7-21 business days (depending on the destination)
  

Order Tracking

Once your order has been shipped, we will provide you with a tracking number so you can follow the progress of your delivery. Please note that it can take up to 3 days for the tracking information to be updated.

Shipping Restrictions

We currently do not ship to North Korea, Cuba, Iran, Syria, Sudan, Crimea (Region of Ukraine), Somalia, Yemen, South Sudan, Parts of Afghanistan.

Damaged or Lost Shipments

We take great care to ensure that your order is packaged securely and arrives in perfect condition. If you receive a damaged or defective item, please contact us within 30 days of receiving your order, and we will assist you with a replacement or refund. If your order is lost in transit, please contact our customer service team, and we will work with the carrier to resolve the issue.

Customs & Import Duties (For International Orders)

For international orders, you may be subject to customs fees, import duties, taxes, or other charges once the shipment reaches your country. These charges are the responsibility of the customer and are not covered by our shipping charges. Please check with your local customs office for more information on potential fees.

Shipping Address Errors

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided at checkout.

Changes to Your Order

Once an order has been placed and processed, we are unable to modify or cancel it. However, if you notice an error in your shipping information or wish to change your shipping address, please contact us immediately to see if we can make adjustments before the order is shipped.

Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to us:

• Phone: +60126362048